Standard Terms and Conditions of Hire

Grey Stripe Executive Car Service Ltd undertakes to hire vehicle or vehicles to the Client (the person booking and paying for the service) for the period of hire, under the following terms and conditions: We will respond to either request by email or telephone as appropriate, giving a quote based on the information provided. As required, we will negotiate and agree a price for the work the prospective client wants us to do for them. We will then agree a payment method (sending an email confirmation if requested).

Payment

1. Pre-payment in full no less than 12 hours prior to the booking date.

2. The following terms also apply.

3. All prices exclude VAT.

4. Credit Card payments are NOT subject to a surcharge.

5. The charge on your credit card statement will be listed as ‘Grey Stripe Executive’.

6. Any variations to the journey(s) originally discussed, booked and agreed to between the Company and the Client may be subject to additional charges, if these changes involve extra time and/or distance being covered.

7. No hidden taxes, fees or extra charges will be payable upon completion of the job, except where additional waiting time and/or car parking charges have been incurred and/ or any magazines / periodicals requested by the client.

8. We reserve the right to alter our charges.

9. We reserve the right to substitute any vehicle or chauffeur/driver.

10. When a vehicle is hired for two days or longer period, whilst every endeavour will be made for the hirer to retain the same vehicle and a chauffeur/driver during such a period, the Company reserves the right to substitute any other vehicle or chauffeur/driver according to the exigencies of the service.

11. Without prior notice: The Company reserves the right to amend, changes, deletes or add to these terms and conditions whenever necessary.

Cancellation and Refund Policy

Any ‘no shows’ will be charged the full hire charged.

Within 5 hours of commencement of your booked time, 50% of the total booking fee will be charged.

Between 5 and 8 hours of commencement of the booked time -25%

Over 8 hours notice, no additional fee will be incurred.

Every effort will be made by the Company to ensure that vehicle(s) arrive on time and reach destinations on time too. The Company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.

The Chauffeur will travel by the most appropriate route on the day, unless instructed otherwise by the Customer.

Although vehicles are fully insured for passenger and third party claims under British Law, Customer's properties are carried entirely at their own risk and the Company shall not be held responsible/liable for any loss/damage to such property.

The Company and its Chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger. The full cost of repair of any damage caused by passengers to the hired vehicle(s), including spillages or sickness, which requires cleaning and valeting, will be charged to the hirer.

The Company maintains a strict non-smoking policy in all its vehicles.

Nothing contained in these terms and conditions can affect the Client's' statutory rights.